If a residency, workshop or audition is cancelled by NYAW

• In the first instance, National Youth Arts Wales will always try to postpone a residency, workshop or audition, rather than cancel it. If this is the case, we will try to inform you as soon as possible of a postponement, and to keep you informed of proposed alternative dates as soon as we are able to.

• In the unlikely event that NYAW is forced to cancel a residency, workshop or audition, for any reason, and it is unable to find an alternative date, participants will be entitled to a refund of any fees paid to NYAW up to the point of cancellation.

• Refunds may take some time to process but we will endeavour to refund as quickly as we can. Refunds will only be made via the original payment method, and to the account holder who made the payment.

• This policy only refers to course, workshop and residency fees paid directly to National Youth Arts Wales. It does not cover any ancillary costs including (but not limited to) pre-booked travel costs, NYAW merchandise, equipment, scripts or costumes, instrument expenses or accommodation booked through a third-party. Participants and parents may wish to ensure that they have valid travel insurance with appropriate cover before booking travel and accommodation through a third-party.

If a participant cancels their place on a residency, workshop or audition

• All fees for residencies, workshops and auditions are non-refundable once paid. The only exception to this is in the unlikely event where National Youth Arts Wales is forced to cancel a residency, workshop or audition (please see above).

• We understand that sometimes a participant may need to cancel their place due to unforeseen circumstances, such as illness or unavailability. Unfortunately, as a registered charity, we are unable to provide any refunds in these circumstances. As with any other trip, you are advised to ensure you have appropriate travel insurance cover for this eventuality.

Loss or damage of personal property, including musical instruments

• National Youth Arts Wales cannot be held responsible for any loss or damage of personal possessions, including musical instruments. You are strongly advised to ensure that you are appropriately insured against any loss or damage. For musical instruments, this applies whether the participant owns the instrument, or has been loaned a musical instrument by a third-party (such as a brass band).